CONVERSATION

A: Good morning, Tisawa.

B: Could I speak to Ms Anne, please?

A: I’m afraid, she is in a meeting.

B: So… could I speak to the person who deals with the sales department, please?

A: I’ll put you through to the sales department.

C: Sales department. Jie speaking.

B: Good morning. My name is Jordi. I’m calling about a problem with my last order.

C: Could you tell me the number and the date of it?

B: the number is 25 and its made in 4^th of February.

C: ok, what’s the problem?

B: I ordered 100 red balls and 150 blue balls, and you send me 150 red balls and 100 blue balls.

C: I’m afraid. I can’t help you. I’ll put you through back to the receptionist and you leave her a message.

A: Good morning. Marta speaking.

B: Could I leave you a message for Ms Anne, please?

A: Yes of course.

B; Could you tell her that I rang about a problem with my last order, please?

A: Ok. Could you tell me your name and your phone number please?

B: I’m Jordi Quintanas and my phone number is 628 506 331.

A: I’ll tell her to call you back when she finishes her meeting.

B; Thank you, bye.

A: bye.